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As part of our ongoing efforts to help improve the quality of our ads, we're announcing an update that changes how each keyword’s 1-10 numeric Quality Score is reported in AdWords. Under the hood, this reporting update will tie your 1-10 numeric Quality Score more closely to its three key sub factors -- expected clickthrough rate, ad relevance, and landing page experience. We expect this update to reach all advertisers globally within the next several days.

We're making this change so that the Quality Score in your reports more closely reflects the factors that influence the visibility and expected performance of your ads. We hope that providing you more transparency into your 1-10 Quality Score will help you improve the quality of your ads.

Please note that this is only a change to how a keyword’s 1-10 Quality Score is reported. It does not change how Quality Score is calculated in real-time for each auction, and thus won't have any direct effect on your ad performance. So unless you have automated rules tied directly to your reported 1-10 Quality Score, your ads should continue to behave as they did before.

We believe this improvement will make it easier for you to take specific action to improve your ads and to recognize when your changes are working. Our goal in making this update is to provide you with a better understanding of your Quality Score to help you run a more effective AdWords campaign.

More on Quality Score
To review the basics of Quality Score, please see our help center article on how to check and understand Quality Score. We also recommend reviewing 10 things you should know about Ads Quality, which addresses frequent questions and common misconceptions on Quality Score and other external factors that influence the performance of your ads.

Posted by Jen Huang, AdWords Product Manager
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We’re happy to announce the launch of the redesigned AdWords Help Center for users in all languages. We’ve used your feedback to help us update the look and feel and make it easier to find the information you need quickly.

We’ve highlighted some of the big changes below.

1. Improved navigation: The simplified navigation and updated homepage are designed to help you find the content that you’re interested in, quickly and easily.


2. More visual help: We’ve added more screenshots and infographics to help explain AdWords features and concepts.


3. Guides to success: We're introducing a new “Guides to Success” section dedicated to educational resources and tips to help you get the most out of AdWords.


We'd love to hear what you think of the new help center. You can click the Send Feedback link in the lower right hand corner of any help center page to share your thoughts, and we'll continue to listen so that we can make the help center even better. You can also follow our help center thread in the AdWords Forum to share your feedback and connect with other users in the AdWords Community.

Posted by The AdWords Help Center Team
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Our constantly connected world presents a great opportunity for marketers to be more effective and relevant to customers by optimizing for context -- device, location and time. Earlier this year, we launched enhanced campaigns to help advertisers take advantage of these new opportunities and manage their ad campaigns more effectively. Bid adjustments make it easy to raise or lower your bids based on user context.

To help you optimize your bid adjustments, we're introducing bid adjustment reporting in Google Analytics, allowing you to analyze performance for each of your bid adjustments across devices, locations, and time of day. You can access the new report by going to Traffic Sources > Advertising >AdWords and clicking the Bid Adjustments link.


With the new Bid Adjustments report, you can take advantage of the full range of visitor metrics available in Google Analytics to optimize your bid adjustments. This provides a window into your users’ behavior, allowing you to optimize bid adjustments based on behavior & goal conversion data like bounce rate and time-on-site.

In addition, with Ecommerce tracking enabled in GA, you can now use this data to fine-tune your bid adjustments in AdWords based on the actual revenue generated, instead of conversions. This means you can optimize for ROI instead of CPA goals.

A quick example illustrates this (illustrated in the above screenshot). Imagine a hotel chain has set Time bid adjustments of +20% on Saturday and Sunday after observing a better ROI on those days. Using this new report in GA, the hotel chain now observes that their ROI on Sundays is actually higher than on other days of the week. The hotel chain's analyst finds that customers book more expensive rooms and longer stays on Sundays. Using this information, the hotel chain increases its existing Time bid adjustment for Sundays.

This new bid adjustment report is available in all Analytics accounts that are linked to AdWords. We recently made it much easier to link your accounts, so now is a great time to do so if you haven’t already. 

Posted by Nikhil Roy, Product Manager, Google Analytics Team
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Our two most important goals for AdWords are to make ads more relevant and useful for users, and more effective and simple to manage for advertisers. That's why I was so excited to announce enhanced campaigns this past February. With enhanced campaigns, we're making it easier to reach people in the moments that matter with ads that are more relevant to their intent and context.

We’ve written a lot about enhanced campaigns in the past four months.  In addition to our help center articles and dedicated website, you can see lots of best practices, customer stories, webinar recordings and details about new features in the “enhanced campaigns” label on our blog.

Since we introduced enhanced campaigns, advertisers have upgraded over 6 million legacy campaigns, representing almost 75% of active campaigns. And starting today, we will begin upgrading all remaining campaigns automatically, bringing everyone onto the new AdWords platform. As with many product launches, the rollout will be gradually completed over several weeks.

Results with enhanced campaigns
Many advertisers who've upgraded and optimized their enhanced campaigns have already reported positive results and time savings. Here are a few recent examples:
  • Pizza Hut reported that mobile ROI increased by 20% since upgrading to enhanced campaigns. They've also found that mobile CTR has increased by more than 60% while their cost per order on smartphones has dropped by 17%.
  • Autobytel, a site for car buyers and owners, grew conversions by 10% at the same CPA after upgrading and optimizing their enhanced campaigns. They now manage 30% fewer campaigns, leaving the marketing team with more time to focus on optimizing the user experience. “We are getting the right conversions at the right price, while marketing efforts are more focused on user experience rather than managing the account,” said Billy Ferriolo, Senior Vice President, Consumer Acquisition and Product Development. (download .pdf)
  • Miller's Bakery, a thriving family-run business in New Jersey, generated more custom cake orders using features like location and mobile bid adjustments, upgraded sitelinks, and upgraded call extensions. After upgrading, the bakery’s in-store visits increased by 10-20%, business during peak hours nearly doubled, and web clicks from nearby cities climbed 20-35%. “Our customers interact with our business using multiple screens,” said owner Dwight Miller. "If we didn’t advertise on both desktop and mobile, we’d miss out on a lot of customer touch points.” (download .pdf) 
Tips for success after upgrading
All AdWords campaigns benefit from good set-up and regular optimization. So whether you upgraded your campaigns yourself or let it happen automatically, we encourage you to review and optimize all newly transitioned enhanced campaigns. Here are a few tips (details are in this Help Center article):
  1. Review your mobile bid adjustments. For most campaign types, the auto-upgrade default is based on bids from similar advertisers. Visit the campaign ‘Settings’ tab to optimize for your business. 
  2. Identify unwanted keyword duplication in overlapping campaigns. If you previously had similar legacy campaigns for each device type, we suggest identifying matching campaigns and eliminating unwanted duplicate keywords in your enhanced campaigns.
  3. Review Display Network campaigns. Verify that your display ads are reaching users on desired devices and that you're using your desired bidding strategies.
  4. Start taking advantage of the powerful enhanced campaign features. We recommend trying out upgraded sitelinks and upgraded call extensions to start. Then you can further boost results by creating mobile preferred ads and setting bid adjustments for location and time.
You can visit our enhanced campaigns website for more success stories and best practices, including a guide on how to bid like a pro with enhanced campaigns. And please contact us if you have questions or need help.

Stepping into the future together
Consumers will continue to have access to more screens and be able to switch between them as they shop, play and communicate. Enhanced campaigns are an important step towards helping advertisers connect with consumers more simply and smartly in this multi-screen world. We've been inspired by advertisers and partners around the world who are already embracing this new opportunity. Thank you for joining us on the journey and stepping into the future together.

Posted by Sridhar Ramaswamy, Senior Vice President, Ads and Commerce
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At Google, one of our goals is to help make the web work for you. Today we’re announcing our summer series of Learn with Google webinars, which will teach you how to use digital to build brand awareness and give you the tools you need to drive sales. Each of our sessions gives you deep-dive educational content, across a breadth of products and marketing objectives, in a format that’s convenient for you. Every webinar is led by Google product experts and includes time for audience Q&A. Sign up to start becoming a smarter digital marketer now.

Upcoming live webinars:

July
[Shopping] Google Shopping 101: Overview of Shopping & Product Listing Ads
[Search] Improving Your Search Campaigns with Remarketing Lists for Search Ads
[YouTube] Driving Direct Response with Video

August
[Shopping] Google Shopping 201: Product Listing Ad Optimization Essentials
[Shopping] Google Shopping 301: Advanced Optimization Tactics
[Search] Taking Advantage of New AdWords Features
[YouTube] Building your Business with YouTube Video Ads
[Social] Kick-Starting Social with Google+

September
[Display] Planning Display Campaigns with the New Display Planner in AdWords

Webinars are held Tuesdays through Thursdays at 10am Pacific/1pm Eastern.

Visit our webinar site to register for any of the live sessions and to access our large library of recorded content. You can also stay up-to-date on the schedule by adding our Learn with Google calendar to your own Google calendar to automatically see upcoming webinars.

Learn with Google is a program to help businesses succeed through winning moments that matter, enabling better decisions and constantly innovating. We hope that you’ll use these best practices and how-to’s to maximize the impact of digital and grow your business. We’re looking forward to seeing you at an upcoming session!

Posted by Erin Molnar, Marketing Coordinator, Learn with Google

As we previously announced, we began enforcement of the new unique product identifier feed specification as part of an ongoing effort to improve product data quality on Google Shopping. These new specifications help us serve better results to our users while creating more opportunities for merchants.

 Enforcement of these new specifications has begun and will continue to ramp up over the coming weeks. By September, all violating offers will be rejected and will not be served through Product Listing Ads.

 These new feed specifications will affect all accounts in the United States and non-exempt accounts in France, Germany, and the United Kingdom. Beginning September 16th, all previously exempt accounts in France, Germany, and the United Kingdom as well as all other targeted countries will be subject to these new requirements.

Partnering with a channel management company is one solution to make the necessary changes to comply with feed attribute requirements. Channel partners improve performance through feed management and optimization, which includes providing the necessary data in the right format to comply with feed specifications. There are a number of channel partners to choose from, including Google’s in-house provider Channel Intelligence as well as other members of the Google Shopping Partner Program.

 For more information, please review the unique product identifier requirements  and the latest product feed specifications to make the appropriate changes to your data. To help merchants with this transition, we’ll be hosting a Hangout on Air this Friday, July 19th (9am PT/12pm ET) to walk through the changes and answer any questions you may have about your feeds. You’ll be able to view the session video on the link above if you miss the live broadcast.

 Posted by Angelika Rohrer, Program Manager, Google Shopping

This year, for the first time, the majority of people in the US (56%1) own a smartphone.  In this constantly connected world, people use mobile search throughout the day to find information, shop, and stay connected.  Businesses, therefore, are making mobile a central part of their business and marketing strategy: from building better websites across screens to optimizing mobile ads.  When speaking with advertisers we often hear questions like “What would happen to my organic clicks if my mobile search ads were paused?” They want to know how much of a role their ads play in driving people to their website.

In 2011, we ran the “Search Ads Pause Studies,” and learned that an average of 89% of clicks on search ads are incremental - meaning that this traffic is not replaced by organic clicks when ads are paused, and therefore is missed.

This year, we carried out the same studies on mobile search and learned that 88% of site visitors driven by mobile search ads would not otherwise click on the business’s organic listing when ads are paused. From March 2012 - April 2013, we conducted Mobile Search Ads Pause studies on more than 300 US AdWords accounts from 12 key verticals. The research focused on search terms that had an organic listing on the first page and adjusted for factors like seasonality. Similar to our previous study of search ads across all devices, we found that an average of 88% of clicks generated by mobile ads were incremental.

Results were consistently high across all verticals: 97% of mobile ads clicks are incremental for classified and local advertisers, 86% for retail advertisers, and 90% for technology brands, just to name a few.  Today consumers use mobile search to connect with businesses across a wide variety of industries and trust both organic and paid results to help accomplish their goals. The infographic below shows the percentages across all 12 verticals.


Mobile ads can help consumers connect with all types of businesses. This study continues to show the importance of advertising on mobile whether you are a restaurant owner, a sporting goods retailer or automobile brand.  People are searching all the time, across devices.  Therefore, it’s more important than ever before to make sure that your message is where people are looking. AdWords enhanced campaigns makes this easy for advertisers.  By upgrading to enhanced campaigns, advertisers can effectively reach consumers using mobile devices based on contextual signals like their location and time of day.

Posted by Andy Miller, Head of Global Mobile Search Solutions

1Our Mobile Planet 2013
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It’s important for businesses to stay up to date about the most recent research and insights related to their industry. Unfortunately -- with so many new studies and with data being updated so often -- it can difficult to keep up. To make life a bit easier, we created the Databoard for Research Insights, which allows people to explore and interact with some of Google’s recent research in a unique and immersive way.


The Databoard is our response to three big challenges facing the vast majority of research released today.
  1. Ease of consumption: The databoard introduces a new way of sharing data, with all of the information presented in a simple and beautiful way. Users can explore an entire study or jump straight to the topics or datapoints that they care about. The Databoard is also optimized for all devices so you can comfortably explore the research on your computer, tablet, or smartphone.
  2. Shareability: Most people, when they find a compelling piece of data, want to share it! Whether its with a colleague, client, or a community on a blog or social network, compelling insights and data are meant to be shared. The databoard is designed for shareability, allowing users to share individual charts and insights or collections of data with anyone through email or social networks.
  3. A cohesive story: Most research studies set out to answer a specific question, like how people use their smartphones in store, or how a specific type of consumer shops. This means that businesses need to look across multiple pieces of research to craft a comprehensive business or marketing strategy. To address this need, the Databoard allows users to curate a customized infographic out of the charts or data points you find important across multiple Google research studies. Creating an infographic is quick and easy, and you can share the finished product with your friends or colleagues.
The databoard is currently home to four research studies including The New Multi-screen World, Mobile In-store shopper research, Mobile search moments, and more. New studies will be added frequently so be sure to check back often. To get started exploring the Databoard and creating your own infographic visit google.com/think/databoard.

Posted by Adam Grunewald, Mobile Marketing Manager

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Google’s Lightbox ad format -- a part of the Engagement Ads family, which consists of interactive ad formats that let advertisers create and scale brand messages across the web, while only paying when a user engages with the ad -- has seen a great deal of momentum since its launch in March.

Today we are announcing a brand new capability within this format – Google Catalogs in Lightbox.

Brands invest heavily in creating beautiful stories in their printed catalogs, and we want to make it easy for our users to connect with relevant, digitized versions of these catalogs around the web. With Google Catalogs in Lightbox, users can easily flip through the digital catalogs, to see the latest product selections, check product prices, and visit product pages without ever leaving the original page they were browsing. Advertisers pay on a Cost-per-Engagement (CPE) basis -- meaning that they pay when a user chooses to read their catalog. And with access to metrics like page flips and product views, advertisers have more customer insight than ever before.

We have received positive feedback on this format from users, advertisers and publishers. Users have responded well to the beautiful, immersive catalog experience. Advertisers have found it easy to create online catalogs within hours, using their existing PDFs and Google Merchant Center feeds. And finally, our publisher partners that have run Lightbox formats have seen their CPMs as much as double.

One of our beta partners, Brand USA, an organization that promotes international tourism to the United States, used Google Catalogs in Lightbox to showcase an interactive US travel guide to Canadian tourists. They digitized their existing print tourism guide and achieved massive distribution of their catalog online, reaching a fifth of the Canadian population, and actively engaging 1 in 40 Canadians.


To get started, including help with digitizing your catalog, contact your account team today.

Posted by James Beser, Sr. Product Manager 
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People are constantly connected, switching seamlessly between devices to shop, communicate and stay entertained. Research shows that people now use as many as three devices combinations every day including desktop computers, laptops, phones, tablets, "phablets", web-enabled TVs, and more.

This always-on, multi-device world has dramatically changed user behavior and also presents exciting, new opportunities for online marketers. With AdWords enhanced campaigns, you can now present users with more relevant messages than ever by taking into account contextual information such as a user’s location, device, and the time of day.

Bid adjustments in enhanced campaigns are key to optimizing for these signals.  To help you master bid adjustments and drive better performance, we published a whitepaper, Bid Like a Pro: Strategies for Success in AdWords Enhanced Campaigns where you’ll find the following:
  • Tips for prioritizing bid adjustments based on your business goals
  • Best practices for setting bids by device, location, and time
  • Suggestions for how to integrate more automation into your AdWords strategies
  • Success stories highlighting advertisers’ improved results
You can download the the whitepaper here.

Tune into the webinar 7/11

To learn more about bidding and search strategies, join us on Thursday, 7/11 at 10am PDT for a webinar highlighting bid adjustment best practices and optimization techniques to get the most out of your search campaigns. Bhanu Narasimhan, Product Manager and Ting Zhang, Search Solutions Manager will be hosting.  Register here.

We’d love to hear what you think of the whitepaper. Please let us know what other best practices you’d like to read about. See you all Thursday!

Posted by Andrea Cohan, Product Marketing Manager, AdWords
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Want to reach potential customers online, but not sure how? We’ve got good news. Starting July 22, the AdWords Guides to Success Team will be offering Marketing 101, our first-ever massive open online course (MOOC). Register now.


The free course is for businesses who haven’t yet started advertising online or are just learning how it works. Over the course of three weeks, the class will help you understand the basics of online advertising, how it can help your business, and prepare you to start an online advertising campaign with AdWords.

Course highlights include:
  • Help thinking about your potential customers and business goals, and how to translate those goals to an online advertising campaign
  • Examples of businesses that can use online advertising
  • Interactive office hours with AdWords experts and opportunities to connect with other students
The course will also offer videos, quizzes, a worksheet, and links to additional resources and help. Here are the details:
  • What: Marketing 101, a massive open online course
  • Audience: New advertisers
  • When: July 22 - August 9
  • Requirements: Email address and a computer
Interested? Sign up for the course here.

Posted by the AdWords Guides to Success Team
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