We're squarely in
a multi-screen world and people are using smartphones to search, shop and get things done more often than ever. That means delivering a great experience on mobile devices is increasingly important, since it affects organic visibility, Quality Score, ad position and cost, sales, and customer loyalty.
The mobile experience matters
Recent research conducted with Nielsen shows that 48% of mobile consumers start their purchase journey with paid and organic search results. With mobile ads, the quality of your
mobile landing page experience directly affects
how your ad ranks (including whether it's seen at all) and what you'll
pay per click. Mobile site experience factors can also directly affect your
organic search rankings.
Getting more mobile traffic and lower CPCs is great. But after the click, your mobile landing page experience is even more important for converting visits into sales and building customer loyalty. According to
2012 research on what users want most from mobile sites, 67% of consumers say that a mobile friendly site makes them more likely to buy, and 74% say they're more likely to return to that site in the future.
The experience of ProFlowers, a major US-based fresh flower retailer, confirms the benefits of offering a great experience on smaller screens. After launching its mobile-optimized site,
Proflowers saw its conversion rate increase by 20-30%. It has also seen mobile contributing more to
conversions that occur on other devices.
“Many users check us out on mobile, and then convert on our [traditional desktop] site... Regardless of where the final sale comes from, staying ahead in mobile is an invaluable part of our successful marketing and customer relationship strategies.”
- Leif Heikkila, senior director of online marketing, ProFlowers
Resources for making your site more mobile-friendly
We think every business can succeed at providing a great mobile experience. Here are some resources to help:
Posted by Adam Juda, Director of Ads Quality
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